Refund and Return Policy

1. Overview

This Refund and Return Policy outlines the conditions under which refunds may be issued for ticket purchases made through our website.

2. Ticket Refunds

2.1 Cancellation by Customer

• More than 48 hours before visit: Full refund available
• 24-48 hours before visit: 50% refund available
• Less than 24 hours before visit: No refund available

2.2 Cancellation by Museum

If we cancel your visit due to unforeseen circumstances (e.g., emergency closure), you will receive a full refund or the option to reschedule.

3. How to Request a Refund

To request a refund, please contact us with your booking reference number:

• Email: info@vangoghnl.org
• Phone: (020) 570 41 22

Please include your booking reference, the reason for cancellation, and your preferred refund method.

4. Refund Processing

• Refunds will be processed within 5-10 business days
• Refunds will be credited to the original payment method
• You will receive an email confirmation when your refund is processed

5. Non-Refundable Items

• Special event tickets (unless cancelled by the museum)
• Gift shop purchases (physical items)
• Membership fees (after the cooling-off period)

6. Exchanges

Subject to availability, you may exchange your tickets for a different date/time up to 24 hours before your scheduled visit at no additional charge.

7. No-Show Policy

If you do not arrive for your scheduled visit without prior cancellation, no refund will be issued.

8. Contact Us

For any questions regarding refunds, please contact us:

• Email: info@vangoghnl.org
• Phone: (020) 570 41 22